We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps:
Contact us and tell us about your complaint, we will do our best to resolve it quickly and fairly.
You can contact us via the Complaints Officer at O’Regan Group on 08 9247 7888 or put your complaint in writing and either email it to us at firstname.lastname@example.org or send it to us at PO Box 238 Greenwood WA 6924.
Should you require assistance in accessing our complaints handling process, or lodging a complaint, we will provide appropriate accessibility and assistance as needed as set out in our Complaints Guide. Please let our office know if you would like this information provided to you via post, large font or in another format.
O’Regan Group is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:
O’Regan Group Complaints Guide
O’Regan Group is a subscriber to the Insurance Broking Code of Practice (the Code) which is published by the National Insurance Brokers Association.
The Code is intended to promote good relations between insurance brokers, their clients, insurers and other participants within the insurance industry. It also promotes efficiency in transactions by describing standards of good practice and the level of service to be expected from members.
To obtain a copy of the Insurance Brokers Code of Practice, click here.